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Our online Council Tax services

(myaccount and some online forms) will be unavailable from 12pm Friday 1 March until Tuesday 5 March due to annual billing


Your homelessness decision

The Housing Officer will aim to carry out all required investigations and provide you with a letter detailing the outcome of your Homelessness Application within 28 Days.

If the outcome advises that you are either

Not Homeless or Threatened with Homelessness

  • The Housing Officer will provide you with Housing Advice and information regarding your Housing Options.

Intentionally Homeless

  • The Housing Officer will provide you with advice and assistance and can assist with you in obtaining permanent accommodation within other sectors.

Where the Housing Officer’s decision is that you

  • are Homeless
  • have found to be unintentionally homeless

Your application will be placed on the Urgent Homeless List and we will make you an offer of permanent secure accommodation. 

Your Housing Officer will arrange with you to discuss the Housing Options available to you and complete your Personal Housing Plan. Although we will take account of the areas you want to live in, we cannot always guarantee that it will be possible to offer you housing in the area you want, and you may require to make compromises. You will be made one offer of housing from the Urgent Homeless list which will take account of the information and choices you made within your Personal Housing Plan

You can get more information about this from your Housing Officer or our Allocation Policy.

Office hours:

Monday to Thursday 8.45am to 4.45pm

Friday 8.45am to 4.15pm

First Wednesday of every month 11am to 4.45pm

Phone: 0303 123 1012 Option 5

Out with office hours - 0800 24 20 24

Your view is important to us

We are keen to work with people who are currently or have recently become homeless to help us to continue to improve our services to prevent people from becoming homeless and to support those who are.

This can take place in various ways such as, attending group meetings/events, reviewing our services, or answering short surveys.

If you think you would be interested in this and would like further information, please email us at providing your name and contact details and we will contact you.