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Homelessness

Housing support to help you manage your home

If you are homeless or worried about losing your home, we can provide support to help you move into a new home or stay in your current one. Our team will work with you to build the skills and confidence you need to manage your tenancy.

Speak to your Housing Officer to find out what support is available.

How we can support you

Our Housing Support Officers work from local housing offices and in the community. We can:

  • help you get ready to move into your own home
  • support you to keep your current tenancy
  • visit you at home if you need extra help

We may also refer you to specialist support services if you need more help with your situation.

Your support plan

We will work with you to create a personal support plan based on your needs. This can include help with:

  • managing your home and arranging repairs
  • budgeting and dealing with debt
  • health and wellbeing, including drug or alcohol support
  • family relationships and mediation
  • accessing education, training or employment

With your permission, we can also connect you with other services that can support you.

Supported accommodation

If you need more help, we offer supported accommodation. This gives you a safe place to live while you build the skills to move on to your own home.

  • you will have your own room
  • some facilities, such as kitchens and lounges, may be shared
  • staff are available on site 24 hours a day

All supported accommodation is checked by the Care Inspectorate to make sure it meets required standards.

Homelessness services (out of hours)

Phone: 0800 24 20 24

Local housing/homelessness office

Opening hours: Monday to Thursday 8.45am to 4.45pm, Friday 8.45am to 4.15pm. First Wednesday of every month 11am to 4.45pm

Phone: 0303 123 1012