Homelessness
Housing support to help you manage your home
If you are homeless or worried about losing your home, we can provide support to help you move into a new home or stay in your current one. Our team will work with you to build the skills and confidence you need to manage your tenancy.
Speak to your Housing Officer to find out what support is available.
How we can support you
Our Housing Support Officers work from local housing offices and in the community. We can:
- help you get ready to move into your own home
- support you to keep your current tenancy
- visit you at home if you need extra help
We may also refer you to specialist support services if you need more help with your situation.
Your support plan
We will work with you to create a personal support plan based on your needs. This can include help with:
- managing your home and arranging repairs
- budgeting and dealing with debt
- health and wellbeing, including drug or alcohol support
- family relationships and mediation
- accessing education, training or employment
With your permission, we can also connect you with other services that can support you.
Supported accommodation
If you need more help, we offer supported accommodation. This gives you a safe place to live while you build the skills to move on to your own home.
- you will have your own room
- some facilities, such as kitchens and lounges, may be shared
- staff are available on site 24 hours a day
All supported accommodation is checked by the Care Inspectorate to make sure it meets required standards.
- Help if you are homeless or at risk
- What happens after you contact us
- What happens after your housing interview
- Your homelessness application decision
- Where will I be housed?
- Appeal a housing decision
- Help when our offices are closed
- Help for rough sleeping
- Housing support to help you manage your home
- Temporary accommodation if you are homeless
- Other support if you need it
- Help for young people at risk of homelessness
- Homelessness Section 11 notice
- Rent deposit scheme for private renting
Homelessness services (out of hours)
Phone: 0800 24 20 24Local housing/homelessness office
Opening hours: Monday to Thursday 8.45am to 4.45pm, Friday 8.45am to 4.15pm. First Wednesday of every month 11am to 4.45pm
Phone: 0303 123 1012