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You can submit an appeal if you disagree with the decision made on either:

  • your Homelessness application
  • the offer housing made to you
  • your support needs have not been considered

You must submit your appeal in writing within 21 days of the following:

  • the decision made on your homelessness application
  • your offer of accommodation letter
  • the date of your Homelessness application

You should submit your appeal to the following email address:

We aim to provide you with a written decision on your appeal within 7 days.

Office hours:

Monday to Thursday 8.45am to 4.45pm

Friday 8.45am to 4.15pm

First Wednesday of every month 11am to 4.45pm

Phone: 0303 123 1012 Option 5

Out with office hours - 0800 24 20 24