Launch Recite Me assistive technology myaccountMyAccount login image

Homelessness

Out of hours

If you need advice and assistance when our offices are closed, you can contact us on our emergency freephone number 0800 242024.

When you contact us we will:

  •  take your personal details
  •  if required, find you temporary accommodation for the night
  •  arrange for you to speak to a housing officer the next working day

Are you or someone you know sleeping rough? Please see our rough sleeping page for more information.

Office hours:

Monday to Thursday 8.45am to 4.45pm

Friday 8.45am to 4.15pm

First Wednesday of every month 11am to 4.45pm

Phone: 0303 123 1012 Option 5

Out with office hours - 0800 24 20 24

Related content

  1. What is homelessness and how can we help?
  2. Your homeless interview
  3. Your homeless application
  4. Your homelessness decision
  5. Appeals
  6. Out of hours
  7. Rough sleeping
  8. Housing support
  9. Our temporary accommodation
  10. Who else can help?
  11. Help and advice for homeless young people
  12. Homelessness Section 11 notice