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Community Alarms and Telecare

Telecare is a range of devices and services that help older and vulnerable people stay in their own homes independently and safely rather than having to move into care.

Examples include devices that trigger a response from a call centre, including falls monitors, motion sensors, smoke and gas detectors.

It allows people to call for help at any time day or night, on any day of the year.  By activating the alarm when assistance is required, this sends a call to the centralised control centre.

An operator can respond to the call in a variety of ways:

  • provide reassurance
  • arrange for an alert responder to attend the home
  • contact a key holder who will have access to the home or can release keys
  • contact the doctor, the ambulance service, police or fire and rescue services

Telecare devices are linked to the Community Alarm System which operates via a BT telephone line.

We have a call centre response which operates 24 hours a day. If you need to report a problem please call 0303 123 1008.

The cost for the Community Alarm Service is £1.54 per week.

To pay a Community Alarm or Telecare invoice please go to our online payments section. Payments can be made by cash or card at any Pay Point facility or Post office. Please present your invoice when making a payment.

If you think you or your family would benefit from a Telecare Service, you should contact your local Social Work Office and ask for a Community Care Assessment to see if you qualify for the service.

For more information on Telecare and Community Alarms please read our brochure or for more information on equipment, adaptations and occupational therapy please visit our webpages.

Council Tax privacy statement

Why we collect information about you

We collect and hold information about you, and those in your household, to administer and collect Council Tax, including assessment of your entitlement to benefits, discounts and/or exemptions. We will comply with the Data Protection Act 1998 and retain your information in accordance with the Act.

We will ask for your contact information and use this to contact you about your Council Tax account..

How we use your information

We will use your information for the administration and collection of Council Tax. We may also use your personal details to help prevent and detect crime and/or when required by law and if necessary share it with other public bodies for those purposes. We will not use your personal details for any other purpose without getting your consent first. You may have been asked to give this additional consent at the time when you originally contacted us, for example in an additional section on an application form.

Sharing your information

We will only share information with other organisations where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act, for example, where sharing is necessary for us to carry out the Council Tax function or if there is a public interest to do so such as the prevention and/or detection of crime (see below). This could include the need to disclose sensitive or confidential information such as medical details to other organisations. We may disclose information when necessary to prevent risk of harm to an individual.

At no time will your information be passed to external organisations for marketing or sales purposes or for any commercial use without first getting your consent.

We participate in anti-fraud data matching exercises carried out by other agencies such as the National Fraud Initiative (operated on behalf of Audit Scotland) and the Housing Benefit Matching Service (conducted on behalf of the Department for Work and Pensions). We have a duty to manage public funds properly. As a result, we will use the information you provide to make sure all amounts we are owed are paid on time (for example, by identifying people who have not paid Council Tax and to help people who are entitled to benefits to claim them).

We may also share your information with debt management organisations engaged by us and the courts in relation to outstanding money owed. We may also share your information for the same purposes with other public organisations, including neighbouring councils that handle public funds, and with the police. We may also share your details with other organisations, including credit reference agencies, to help prevent and detect fraud and to confirm who is resident at an address.

Contractors

Where external contractors are appointed to process information on our behalf, there are contracts which require them to keep personal information safe and prohibits them from doing anything with your personal data other than following our instructions.

Statistics and reports

We may use your information (and the occupier’s if different) for related audit, statistics or management information. Personal details will not be used to identify you (and/or the occupier if different) in any reports or analysis or shared with other parts of the council or anyone else. The Council is the data controller for the purpose of the Data Protection Act 1998. The Council’s Privacy Policy sets out the high level principles we operate to in using people's personal data.

Last updated 27 January, 2017

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