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Community Alarms and Telecare

Telecare is a range of devices and services that help older and vulnerable people stay in their own homes independently and safely rather than having to move into care.

Examples include devices that trigger a response from a call centre, including falls monitors, motion sensors, smoke and gas detectors.

The response ranges from a phone call to the person, local carer, neighbour, family member or Social Work homecare responder or alerting the emergency services if appropriate. Some sensors work automatically while others require a pendant button to be pressed.

Telecare devices are linked to the Community Alarm System which operates via a BT telephone line.

We have a call centre response which operates 24 hours a day.

The cost for the Community Alarm Service is £1.54 per week.

To pay a Community Alarm or Telecare invoice please go to our online payments section. Payments can be made by cash or card at any Pay Point facility or Post office. Please present your invoice when making a payment.

If you think you or your family would benefit from a Telecare Service, you should contact your local Social Work Office and ask for a Community Care Assessment to see if you qualify for the service.

For more information on Telecare and Community Alarms please read our brochure.