Special (bulk) uplifts
Our bulk uplift service restarted on Monday 14 September. You can request an uplift using our online form below.
Between 16 October and 31 March 2021, your first standard bulk uplift request will be free of charge but subsequent uplifts will be charged at the normal rate of £31.77. You can request your first uplift online but further requests must be made by calling our customer contact centre on 0303 123 1020.
Under normal circumstances a request for a bulk uplift would be actioned within five days – but due to the large volume of requests being received we may not be able to uplift your items on your scheduled appointment day. Please make sure you consider this when deciding where to leave bulk items for collection.
Unfortunately we are unable to enter homes to assist with bulk collections. However if you have a legitimate reason for not being able to leave items on the kerbside, we can remove them from a garden or driveway. Our customer contact centre can help arrange this service on your behalf.
A standard uplift includes the collection of up to 20 items. Non-standard uplifts (large scale DIY or work carried out by a contractor) will not be treated as a free uplift and will be assessed and charged accordingly. This online service is not for use by letting agents, landlords or contractors.
We will not collect car batteries, chemicals (unless specifically arranged), gas bottles and canisters, asbestos, oil, car tyres, clinical and hazardous waste, supermarket trolleys, concrete foundations, slabs and lintels, creosote, motorized wheel chairs and fluorescent tubes. Mirrors and panes of glass can be collected as part of the special uplift service if the items are suitably wrapped as per the guidance provided in How to prepare your special uplift. You can also dispose of all these items at our waste and recycling centres.
Fridges/freezers MUST be emptied of all food and defrosted before being presented for uplift
You should read How to prepare your special uplift before putting it out for collection.
We can uplift a maximum of 20 items at a time.
When you fill out the form we'll tell you which day we collect in your area. You should leave it out at the kerbside before 7am that day.
If your waste isn't collected please leave it at the kerbside and we will get to it as soon as we can. Bad weather or a vehicle breakdown can mean we run late with collections.
We take some items such as fridges, freezers and scrap metal such as radiators and boilers separately for recycling.
How to cancel an uplift or make changes
If you have booked an uplift and no longer need it, or would like to make changes, please contact Waste and Grounds Services.
To help reduce the waste that you put into your bins you could also consider donating the following items to local charity shops:
- DVDs, CDs and games
- crockery and ornaments
- small general household items
- toys and jigsaws
Recycle for Scotland
If your item is still in good condition Zero Waste Scotland’s Re-use Line will list the local charities and social enterprises that can collect items suitable for re-use in your area. They can accept a range of large household items, including furniture in a re-useable condition, soft furnishings such as sofas, mattresses and armchairs that have fire regulation labels attached and electrical items such as washing machines, fridges and cookers in good working order.
Simply enter your postcode below to find a local re-use organisation that can collect near you and then contact them directly to arrange a collection. Only items the organisations think they can sell will be uplifted, so collection cannot be guaranteed. You can also visit Recycle for Scotland for more information.
- Special (bulk) uplifts
- How to prepare your bulky uplift