Comments, compliments and complaints

If you need support

If you cannot make a complaint yourself, someone else can do it for you. This could be a friend, family member or an advocate. You just need to give us permission for them to act on your behalf.

We want to make sure everyone can raise a concern, even if they need support to do so.

Who can support you

These organisations offer free, independent advice. They can help you understand your options or support you in making a complaint:

• Scottish Independent Advocacy Alliance
• Citizens Advice Scotland

They will listen to your situation and help you decide what to do next.

Not sure where to start?

If you are unsure who to contact or want general advice, you can:

• visit our Making your complaint page
• email our corporate complaints team

We will guide you and help you find the right way forward.

Take the next step

• ask someone you trust to support you
• contact one of the organisations listed above
• get in touch with us for advice