Comments, compliments and complaints

How to make a complaint

If you are unhappy with a service, you can tell us what went wrong and how you would like us to fix it. The easiest way is to use our online form. You can also contact us by phone, in writing or in person by appointment.

To make a complaint, please give us your full name and address so we can reply. If you choose to stay anonymous, we will still record your concern but we will not be able to contact you.

Before you complain

Some issues are not handled through our complaints process. These include first-time requests for a service or problems that need to be reported instead.

For example:

• housing repairs – call 0303 123 1010
• anti-social behaviour
• road or street lighting faults
• missed or late bin collections
• claims for road defects – call 0303 123 1015
• compensation claims – call 0303 123 1024
• complaints about councillors (contact the Standards Commission for Scotland)

Appeals and other processes

In some cases, you have a right to appeal instead of making a complaint. This includes:

• housing or planning application decisions
• Council Tax banding
• parking tickets
• factoring or common repair charges

If another process is more suitable, we will explain what to do next.

Other ways to contact us

You can also:

• contact the service you dealt with
• write to us at Customer Services Centre, PO Box 3591, Glasgow G73 9ED
• call 0303 123 1015 and we will direct you
• arrange an appointment to speak to us in person

Before you start

You have 10 minutes to complete each page of the online form. If your complaint is long, it may help to write it first and then copy and paste it.

If you need support, visit our help page or ask someone to act on your behalf.