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Housing repairs

We are currently experiencing a high volume of repair enquiries so it may take us longer than normal to respond to your request.

We understand that delays in processing repair requests can be frustrating, so please bear with us during this busy time. If you have already reported a repair, please do not contact us unless the repair has become urgent. 

We will contact you as soon as we can to arrange the repair or make an appointment for an inspector to visit.

Thank you for your patience and understanding.

Tenant responsibility

Before reporting a repair, please refer to our Housing Repairs policy and Tenants Guide which details repairs that are the tenant's responsibility. Some of these include:

  • decoration, including repairs to minor cracks or holes in plaster work
  • damage/breakages caused by neglect or carelessness of the tenant, their family, or visitors to their homes
  • any floor coverings, including vinyl fitted as part of the Home+ programme, but excluding floorboards and concrete flooring
  • fixtures and fittings such as curtain rails, decorative light fittings, external lights
  • light bulbs, fluorescent tubes or starters, plugs or fuses connected to appliances, unless fitted by the council
  • extra door or window locks, spy-holes or security chains
  • divisional fencing and outhouses

The above list is not exhaustive, so please refer to the Tenants Guide for full information.

Report a new repair or make an enquiry about an ongoing repair

You can report a new repair or make an enquiry about an ongoing repair by accessing our related content pages.