Housing repairs

If you need to report a repair in your home, we're here to help. Please read what repairs you are responsible for.

Before you contact us, please choose the correct type of repair:

Emergency repairs

If there’s a danger to life or property, phone us right away using the number on this page. 

We prioritise homes affected by fire or flood, or where someone elderly, frail, or a baby under the age of one lives.

Emergency examples include:

• smell of gas (call National Gas Emergency Service on 0800 111 999 immediately)
• burst pipes or serious water leaks
• no electricity, heating or hot water
• fire damage
• blocked toilets or drains causing flooding
• smashed windows or insecure external doors
• dangerous electrics
• smoke or heat alarm sounding
• lost or broken keys are preventing access

When you call, we’ll ask some questions and confirm access so we can respond quickly. See repair timescales and gas or heating emergencies.

Dampness and condensation in your home

For more information on dampness and condensation, visit our dampness and condensation information page.

Routine (non‑urgent) repairs

For everything else, report it through our online repair form.

You’ll need to:

• choose a repair category
• describe the problem
• provide access details

Once you report a repair, you don’t need to contact us again unless it becomes an emergency. We’ll be in touch to arrange an appointment or inspection. See how to prepare for your repair and repair timescales.

Ongoing repair enquiries

If you’ve already reported a repair and want to give us more information or ask for an update, use the ongoing repair enquiry form. See repair timescales.