Report a repair

All council tenants can report repairs. Tell us as much as possible about the repair you are reporting, as this will help us identify the problem and get the work done as quickly as possible.

Covid-19

Before we can arrange an inspector or tradesman to visit the property, you must make sure that:

  • you or anyone else in the house have NOT had symptoms of Covid-19 and have NOT been in contact with anyone displaying symptoms of Covid-19 in the last 14 days
  • you or anyone else in the house stay in a different room to the inspector/tradesperson while they are in the house

If you or anyone else in the house have had symptoms of Covid-19 or have been in contact with anyone with symptoms in the last 14 days we can't visit the house unless it is an emergency repair.

Non-emergency repairs

You can use our online form to request a new repair, get an update on an ongoing repair or make a repairs enquiry. Please select the category most relevant to your repair to access the form. Once you have submitted your request, our repairs team will contact you to confirm timescales.

Plumbing

This can include repairs to sinks, taps, toilets, showers, baths, water tanks, pipes and blocked drains.

We need to know what has happened and why the repair is needed. For example:

  • reseal of bath or shower
  • loose or damaged tiles
  • toilet not flushing or filling
  • leaking pipes, taps or tanks

It is important that you give us as much information as you can to make sure it is given to the correct team.

Electrical

This can include repairs to plug sockets, switches, overhead lights, fans, smoke and heat detectors.

We need to know what has happened and why the repair is needed. For example:

  • there is only some or no power
  • a plug socket, overhead light, smoke or heat detector is faulty or loose

It is important that you give us as much information as you can to make sure it is given to the correct team.

Joinery

This can include repairs to all doors including close doors and lock up doors, kitchen units, worktop and windows. 

We need to know what has happened and why the repair is needed. For example:

  • a kitchen unit, door or worktop is damaged, loose or off hinge
  • door handles are faulty or broken
  • the kitchen floor is damaged
  • the window seal, catch or handle is damaged, broken or faulty and water or draughts can get in

It is important that you give us as much information as you can to make sure it is given to the correct team.

Structural

This can include repairs to the roof, ceiling, chimney, skylight, plaster, external path, balcony and exterior walls.

We need to know what has happened and why the repair is needed. For example:

  • there are cracks or holes in plaster or external roughcast
  • facia boards, guttering, roof tiles, chimney pots or rough casting is damaged, loose or missing
  • an external path is damaged, has loose or uneven slabs
  • stairs or handrails are loose or crumbling. 

It is important that you give us as much information as you can to make sure it is given to the correct team.

Door entry

This can include repairs to the door entry system and overhead door closer. 

We need to know what has happened, why the repair is needed and if the door is wood or metal. For example:

  • the wooden door frame is rotten
  • the door entry system is faulty
  • the glass in the door is broken

It is important that you give us as much information as you can to make sure it is given to the correct team.

Other

Use this to ask for an update on an ongoing repair, report a repair that does not fit into the categories above or ask us something general about the repairs service. 

Please give as much information as you can.

Emergency and urgent repairs

To report an emergency or urgent repair, phone our Housing repairs team using the contact details shown. If outside of office hours, phone our Out of Hours repairs team. Examples of an emergency repair are:

  • Smell of gas - phone 0800 111 999
  • Blocked drains, toilets, or sinks
  • Fire damage
  • Flooding, such as a burst water pipe
  • Insecure external windows, doors, or locks
  • Loss of electrical power
  • Lost or broken keys
  • No heating and/or hot water 
  • Smoke or heat detector alarm ringing
  • Unsafe power or lighting sockets

If you are satisfied the repair you are reporting is not an emergency, please use our online form. We will reply and let you know we are dealing with your request. We are only able to deal with online requests during office hours.

If you have not received a response within 24 hours, please phone us.

Housing repairs centre

Opening hours: Monday - Thursday, 8.45am - 4.45pm Friday, 8.45am - 4.15pm

Phone: 0303 123 1010

Emergency/out-of-hours repairs

Available out of office hours (evenings and weekends)

Phone: 0800 242024