Housing repairs
Report an emergency repair
A repair is an emergency if there is danger to life or property. You must report the problem as soon as possible using the contact details shown on this page. Tell us as much detail about the repair and where the problem is, for example, which room, area, why the repair is required.
Examples of emergency repairs include:
- smell of gas – call 0800 111 999 to report this (see information below)
- blocked drains, toilets, or sinks
- fire damage
- burst pipes or water leaks causing flooding
- dangerous electrical faults such as unsafe power or lighting sockets
- external doors/windows not locking
- smashed windows
- no heating or cold water
- no electrical supply
- lost or broken keys
- smoke or heat detector alarm ringing
What to do if you smell gas:
- do not switch on or off any lights or electrical appliances
- put out cigarettes
- do not use matches or naked flame
- open windows and doors
- turn off your pilot light and main gas supply. The meter box is normally near the front door or in a box outside
- phone National Gas Emergency immediately on 0800 111 999
- never try to fit, repair or service your gas fire or cooker yourself
Burst pipes and broken boilers
Our Burst pipes and broken boilers page will give you information on what to do if you have a burst pipe or your boiler is not working.
- Housing repairs
- Report an emergency repair
- Report a new non-urgent/routine repair
- Ongoing repairs/other repair enquiries
Emergency repairs
Monday to Thursday 8.45am - 4.45pm, Friday 8.45am - 4.15pm
Phone: 0303 123 1010Emergency repairs out-of-hours
Evenings and weekends
Phone: 0800 242024