Housing repairs

Gas emergencies

If you smell gas or suspect a leak:

• call National Gas Emergency Service: 0800 111 999
• open windows and doors
• don’t switch on/off lights or appliances
• don't smoke or use matches or flames
• turn off the gas at the meter
• never try to fix gas appliances yourself

Heating emergencies

We aim to attend within 24 hours. If reported before 8.30pm, we aim to attend the same day. Times may be longer during severe weather or busy periods.

If you are elderly, frail or have a child under one, we can supply an electric heater.

Burst pipes and broken boilers

For more information on burst pipes and broken boilers, visit our Burst pipes and broken boilers page.