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Housing repairs

Report an emergency repair

A repair is an emergency if there is danger to life or property. You must report the problem as soon as possible using the contact details shown on this page. Tell us as much detail about the repair and where the problem is, for example, which room, area, why the repair is required.

Examples of emergency repairs include:

  • smell of gas – call 0800 111 999 to report this (see information below)
  • blocked drains, toilets, or sinks
  • fire damage
  • burst pipes or water leaks causing flooding
  • dangerous electrical faults such as unsafe power or lighting sockets
  • external doors/windows not locking
  • smashed windows
  • no heating or cold water
  • no electrical supply
  • lost or broken keys
  • smoke or heat detector alarm ringing

What to do if you smell gas:

  • do not switch on or off any lights or electrical appliances
  • put out cigarettes
  • do not use matches or naked flame
  • open windows and doors
  • turn off your pilot light and main gas supply. The meter box is normally near the front door or in a box outside
  • phone National Gas Emergency immediately on 0800 111 999
  • never try to fit, repair or service your gas fire or cooker yourself

Burst pipes and broken boilers

Our Burst pipes and broken boilers page will give you information on what to do if you have a burst pipe or your boiler is not working.

Emergency repairs

Monday to Thursday 8.45am - 4.45pm, Friday 8.45am - 4.15pm

Phone: 0303 123 1010

Emergency repairs out-of-hours

Evenings and weekends

Phone: 0800 242024