Housing repairs

Report a new non-urgent/routine repair

If the repair is an emergency, for example, a danger to life or property, see our report an emergency repair page for details on how to report this.

To request an update on or to provide further information on a previously reported repair, see our ongoing repairs/other repair enquiry page for details on how to report this.

Tenant damage

You (the tenant) may be asked to pay for any repair that is the result of:

damage or misuse to the property (caused by you or family/visitors)
gaining access to the property and changing locks (for lost keys)
the replacement of broken glass

The above list is an example of the most common re-chargeable repairs, it is not exhaustive.

Repair timescales

When you report a repair, we will tell you if an inspector needs to visit the property to assess the repair before any work is carried out. We will contact you to arrange an appointment for this.

Timescales for inspections are 5 working days. Timescales for repair by appointments are 28 working days.

We aim to process your request within the timescales noted above, however, due to current high demand, there could be a delay to these timescales.

We understand that delays in processing repair requests can be frustrating, so please bear with us during this busy time. If you have already reported a repair, please do not contact us unless the repair has become urgent.

We will contact you as soon as we can to arrange the repair or make an appointment for an inspector to visit. Thank you for your patience and understanding.

Report a repair

Before you report your repair, select the relevant category using the buttons below. This will tell you the information we need from you about the repair. It is important that you provide this information and tell us why the repair is needed.

To report a repair, call us using the contact details on this page.

Plumbing

This can include repairs to sinks, taps, toilets, showers, baths, water tanks, pipes and blocked drains.

We need to know what has happened and why the repair is needed. For example:

reseal of bath or shower
loose or damaged tiles
toilet not flushing or filling
leaking pipes, taps or tanks

Electrical

This can include repairs to plug sockets, switches, overhead lights, fans, smoke and heat detectors.

We need to know what has happened and why the repair is needed. For example:

there is only some or no power
a plug socket, overhead light, smoke or heat detector is faulty or loose

Joinery

This can include repairs to all doors including close doors and lock up doors, kitchen units, worktop and windows.

We need to know what has happened and why the repair is needed. For example:

a kitchen unit, door or worktop is damaged, loose or off hinge
door handles are faulty or broken
the kitchen floor is damaged
the window seal, catch or handle is damaged, broken or faulty and water or draughts can get in

Structural

This can include repairs to the roof, ceiling, chimney, skylight, plaster, external path, balcony and exterior walls.

We need to know what has happened and why the repair is needed. For example:

there are cracks or holes in plaster or external roughcast
facia boards, guttering, roof tiles, chimney pots or rough casting is damaged, loose or missing
an external path is damaged, has loose or uneven slabs
stairs or handrails are loose or crumbling.

Door entry

This can include repairs to the door entry system and overhead door closer.

We need to know what has happened, why the repair is needed and if the door is wood or metal. For example:

the wooden door frame is rotten
the door entry system is faulty
the glass in the door is broken