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If you think we have made the wrong decision about your housing application, contact us first to discuss it. We will explain the decision and check the details with you. If you are still not satisfied, you can make a formal appeal.

What you can appeal

You can appeal if you believe a decision is wrong. This includes if:

• we did not add you to the housing register
• we placed you on the wrong housing list
• we assessed your housing needs incorrectly
• we suspended your application unfairly
• we cancelled your application without good reason
• the housing offer you received is not suitable
• you disagree with a medical decision

How to appeal

You can submit your appeal in a way that suits you:

• by email
• by letter
• by completing the form sent with your decision letter

Send your appeal to the Housing Services Manager using the contact details in your decision letter.

What to include

In your appeal, clearly explain:

• which decision you are appealing
• why you think the decision is wrong
• what outcome you are hoping for
• any new information or evidence that supports your case

Time limits

You must send your appeal within 10 working days of receiving your decision letter.

What happens next

We will review your appeal and write back to you within 10 working days with our decision.