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Third party liability claims

Legal information

Evidence of damage or financial loss

The law requires you to keep your losses to a minimum. This means that you are responsible for arranging repairs as soon as possible. Original repair documents and receipts will always be needed in support of your claim.

If the cost of repairs is likely to be more than £500 we may need to inspect the damaged property before repairs are carried out.

Professional fees

You have the right to seek independent legal or other professional advice. But we can't tell you if you should do this.

The process for dealing with claims remains the same whether you make a claim yourself or get someone to do it for you.

Even if we accept liability for your incident, you may not get back the costs of any professional fees.


Suspected fraud will be thoroughly investigated. You can go to prison or be fined if you are found guilty of fraud.