Social Work Resources

Performance and support services play a vital role in enabling the effective delivery of Social Work Resources and the South Lanarkshire University Health and Social Care Partnership. They provide a broad range of administrative and business support functions, including frontline operations, data processing, customer service, and record management. The team also leads on strategic areas such as planning, consultation and engagement, information governance, complaints handling, regulation, inspection, equalities and risk management. Their work ensures the provision of accurate management and performance data, supporting statutory obligations and local planning through the completion of government returns and performance indicators.

Within Social Work Resources, we aim to create a culture where quality improvement, self-evaluation and reflective practice are seen as the way we deliver services leading to continuous improvement for the people who use our services.

The performance management and public information team support this work by reporting on statutory as well as local performance indicators, contributing to best value reviews and providing a range of public information.

The planning team work alongside operational colleagues to produce and implement statutory plans that guide service delivery across the resource.

Providing the best services involves the resource working in partnership with other resources within the council, health services, the voluntary sector and private care providers.

Everyone involved in the delivery of health and social care has a key role to play in ensuring full participation and engagement are embedded into everyday practice and meet people’s needs and expectations. It is an ongoing process that demonstrates the commitment to improving pathways and outcomes for the health and wellbeing of the people of South Lanarkshire.

Integrated Impact Assessments (IIA) are another method utilised to find out public opinion on specific decisions. Assessing impact is an important part of the public sector’s decision-making process, and it is essential when developing any proposal to understand how the needs of different groups and the potential barriers they may face may differ. An IIA is a mechanism which enables the Council to consider these needs and potential barriers, to identify any adverse impacts to different groups, enabling the council to:

• Develop better policies and practices based on evidence
• Prevent or mitigate any negative impacts
• Meet legal requirements and rights based statutory duties
• Be more transparent and accountable

You can download a copy of our Participation and Involvement Strategy.