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Essential maintenance

- our online rent services are currently unavailable. Our online mapping services are not available on Wednesday 8 February - see more info

Other performance information

Building Standards

Customer Charter 

The Building Standards Customer Charter tells you:

  • our purpose
  • about our services
  • about the standard of service you can expect
  • our performance targets
  • about customer feedback
  • how we monitor our performance
  • how to complain if we don't meet your expectations
  • how to make suggestions improvements

Building standards annual performance report 2020-21

Building standards annual performance report 2021-22