Data protection

We need to check your identity before we give out personal information. This helps us keep your data safe and make sure it goes to the right person. When you ask to see personal information we hold about you, we will ask for proof of your identity before we can process your request.

When you need to provide proof

If you have contacted us before, we may be able to process your request without proof. In some cases, we will still need to ask you for it.

We usually ask for two types of proof. Please send copies, not original documents.

What proof we accept

One photo or personal identity document

You can send one of the following:

• passport
• UK photo card driving licence
• UK driving licence without a photo
• birth certificate
• HM forces ID card

One document showing your address or your link to the community

You can send one of the following:

• another identity document listed above
• wage slip with your address
• utility bill such as gas, electric or telephone
• Council Tax Bill
• bank or credit card statement
• mortgage statement
• tenancy agreement or rent card
• benefit letter from DWP
• p45 or p60
• NHS card with your address
• TV licence
• proof you have worked with your employer for at least three years

Documents should show your current name and address and be no more than six months old. If a document is older but still valid, such as a driving licence, we can accept it.

Acting on someone else’s behalf

If you are asking for information for another person, you must also send proof that you are legally entitled to act for them. This could be:

• a child’s birth certificate (if the child is under the age of 12)
• a signed letter giving you permission
• a power of attorney
• a court order appointing you as a guardian