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Scottish Welfare Fund

Crisis and community care grants

Crisis grants

Crisis grants can provide a safety net in the event of a disaster or emergency.

If you are facing household difficulties or a crisis, you may be eligible for a grant. A grant could help if you are facing a crisis at home such as a fire or flood, or an emergency situation such as losing all your money, or having to visit a sick child in hospital and you do not have the money for transport.

If you qualify for a crisis grant, you may be given a cash grant or another form of support such as travel vouchers, furniture, or a voucher for essential food, fuel or clothing.

Community care grants

Community care grants can help people leaving care, hospital or prison to live on their own, or to remain in their own home without having to go into care. These grants can also help families facing exceptional pressures.

A community care grant may also help if you are struggling to provide a safe and secure home for your family. For example, you might need help to get essential household items like a cooker or washing machine but don't have the money to buy them.

You will be given goods rather than cash if you are awarded a community care grant. Delivery and installation is included. Cash will only be given in the rare situation where we can't source a specific item.

We will carry out checks to make sure you need for the items applied for. These checks can include:

  • getting information from other departments and agencies involved in representing you or helping you with your application
  • carrying out home visits before an award is made

Information sharing

We will share information with other organisations, including the Department for Work and Pensions (DWP) and Social Work Resources when considering your claim.

Related content

  1. Crisis and community care grants
  2. Who qualifies?
  3. How to apply
  4. Request a review

Scottish Welfare Fund


PO Box 3594,
G73 9EG
Phone: 0303 123 1007
Email: Scottish Welfare Fund

Council Tax privacy statement

Why we collect information about you

We collect and hold information about you, and those in your household, to administer and collect Council Tax, including assessment of your entitlement to benefits, discounts and/or exemptions. We will comply with the Data Protection Act 1998 and retain your information in accordance with the Act.

We will ask for your contact information and use this to contact you about your Council Tax account..

How we use your information

We will use your information for the administration and collection of Council Tax. We may also use your personal details to help prevent and detect crime and/or when required by law and if necessary share it with other public bodies for those purposes. We will not use your personal details for any other purpose without getting your consent first. You may have been asked to give this additional consent at the time when you originally contacted us, for example in an additional section on an application form.

Sharing your information

We will only share information with other organisations where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act, for example, where sharing is necessary for us to carry out the Council Tax function or if there is a public interest to do so such as the prevention and/or detection of crime (see below). This could include the need to disclose sensitive or confidential information such as medical details to other organisations. We may disclose information when necessary to prevent risk of harm to an individual.

At no time will your information be passed to external organisations for marketing or sales purposes or for any commercial use without first getting your consent.

We participate in anti-fraud data matching exercises carried out by other agencies such as the National Fraud Initiative (operated on behalf of Audit Scotland) and the Housing Benefit Matching Service (conducted on behalf of the Department for Work and Pensions). We have a duty to manage public funds properly. As a result, we will use the information you provide to make sure all amounts we are owed are paid on time (for example, by identifying people who have not paid Council Tax and to help people who are entitled to benefits to claim them).

We may also share your information with debt management organisations engaged by us and the courts in relation to outstanding money owed. We may also share your information for the same purposes with other public organisations, including neighbouring councils that handle public funds, and with the police. We may also share your details with other organisations, including credit reference agencies, to help prevent and detect fraud and to confirm who is resident at an address.


Where external contractors are appointed to process information on our behalf, there are contracts which require them to keep personal information safe and prohibits them from doing anything with your personal data other than following our instructions.

Statistics and reports

We may use your information (and the occupier’s if different) for related audit, statistics or management information. Personal details will not be used to identify you (and/or the occupier if different) in any reports or analysis or shared with other parts of the council or anyone else. The Council is the data controller for the purpose of the Data Protection Act 1998. The Council’s Privacy Policy sets out the high level principles we operate to in using people's personal data.

Last updated 27 January, 2017