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Other performance information

Building Standards

Customer Charter 

The Building Standards Customer Charter tells you:

  • our purpose
  • about our services
  • about the standard of service you can expect
  • our performance targets
  • about customer feedback
  • how we monitor our performance
  • how to complain if we don't meet your expectations
  • how to make suggestions improvements

Balanced Scorecard 

The Balanced Scorecard for Building Standards is a planning and management tool that is used improve internal and external communications, and monitor performance against strategic goals.

It focuses on

  • professional expertise and technical processes
  • quality customer experience
  • operational and financial efficiency