A guide for council tenants

When you rent a home from us, you sign a Scottish Secure Tenancy Agreement. This is a legal contract between you and us. It explains what you must do as a tenant, including paying your rent, looking after your home and being a good neighbour. We are here to help if you need advice at any point.

Paying your rent

You must pay your rent and any charges on time.

If you are struggling to pay, please contact your local housing office as soon as possible so we can support you.

*Please note myaccount is currently offline due to migration to a new housing system, however you can still pay your rent online using the link below.

Cleaning shared areas and closes

If you live in a block of flats, everyone is responsible for keeping shared areas clean and tidy. This includes stairs, landings and entrances.

If you find it difficult to carry out your cleaning duties because you are older, disabled or have health issues, please contact your local housing office.

Shared areas must be kept clear of anything that could cause a hazard. Report any problems to your local housing office.

Repairs

You can report emergency and non‑emergency repairs using our Report a repair page.

Gas safety checks

We will write to you each year with the date of your gas safety inspection.

We check the gas appliances and systems we have provided, and we will repair or replace anything that needs attention. You will receive a copy of the inspection report.

You must allow us access for this safety check.

If you need to change the appointment, contact us using the details in your letter.

Decorating

You are responsible for decorating your home.

If you want to make improvements, you must get written permission from your housing office before you start any work.

Garden maintenance

You must keep your garden tidy, clean and not overgrown.

Please tell us if you see rubbish, dumped items or anything that could be unsafe, including syringes or needles. It's important to let us know where there is a build-up of household rubbish or furniture which could attract vermin.

Household pets

You can keep one domestic pet without asking for permission.

If you want more than one, you must apply in writing to your local housing office.

If you live in a flat with four or more floors, or in sheltered housing, pets are only allowed in exceptional circumstances.

Further information

For further information you can visit our Council house letting standard, Inside your home and Outside your home web pages.