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A guide for Council tenants

Tenants' rights and responsibilities - managing your home

As a council tenant, you will sign a Scottish Secure Tenancy Agreement with us as your landlord. As this is a legal document and is legally binding, this means you are agreeing to keep to the rules of your tenancy agreement and should:

  • pay your rent and other charges on time
  • be a good neighbour
  • allow access for a gas safety check every year

Cleaning shared areas and closes

If you live in a block of flats with shared areas it is important that all residents take turns to clean all areas.  If you are frail, elderly or disabled you may find it difficult to carry out your cleaning responsibilities. If this is the case you should contact your local housing office.

Shared areas along with stairs and passages should be kept clear of any potential risks to health and safety. Any issues should be highlighted to your local housing office.

Repairs

If you need to report a repair you can contact the repairs centre using the contact details on this page.

Decorating

Decorating your council house is your responsibility. You can do home improvements on your council property but you must get permission from your housing office before starting.

Garden Maintenance

Tenants are responsible for maintaining their gardens to a satisfactory standard. Your garden should be kept clean, tidy and not overgrown.

Rubbish which builds up in gardens may be a health and safety risk. It's important to let us know where there is a build-up of household rubbish or furniture which could attract vermin or if there are items such as syringes or needles.

Household pets

If you are a council tenant you can keep one domestic pet without permission. To keep more you should apply in writing to your local housing office. If you live in a flat with four or more storeys or in sheltered housing you'll only be allowed to keep a pet under exceptional circumstances.

If you require any further information or advice in relation to your tenancy, please contact your local housing office who will be able to help you.

Web rent

Area Housing Offices

Phone: 0303 123 1012

Repairs Centre

Phone: 0303 123 1010
Email: Repairs Centre

Emergency/out-of-hours repairs

Phone: 0800 242024

Council Tax privacy statement

Why we collect information about you

We collect and hold information about you, and those in your household, to administer and collect Council Tax, including assessment of your entitlement to benefits, discounts and/or exemptions. We will comply with the Data Protection Act 1998 and retain your information in accordance with the Act.

We will ask for your contact information and use this to contact you about your Council Tax account..

How we use your information

We will use your information for the administration and collection of Council Tax. We may also use your personal details to help prevent and detect crime and/or when required by law and if necessary share it with other public bodies for those purposes. We will not use your personal details for any other purpose without getting your consent first. You may have been asked to give this additional consent at the time when you originally contacted us, for example in an additional section on an application form.

Sharing your information

We will only share information with other organisations where it is necessary, either to comply with a legal obligation, or where permitted under the Data Protection Act, for example, where sharing is necessary for us to carry out the Council Tax function or if there is a public interest to do so such as the prevention and/or detection of crime (see below). This could include the need to disclose sensitive or confidential information such as medical details to other organisations. We may disclose information when necessary to prevent risk of harm to an individual.

At no time will your information be passed to external organisations for marketing or sales purposes or for any commercial use without first getting your consent.

We participate in anti-fraud data matching exercises carried out by other agencies such as the National Fraud Initiative (operated on behalf of Audit Scotland) and the Housing Benefit Matching Service (conducted on behalf of the Department for Work and Pensions). We have a duty to manage public funds properly. As a result, we will use the information you provide to make sure all amounts we are owed are paid on time (for example, by identifying people who have not paid Council Tax and to help people who are entitled to benefits to claim them).

We may also share your information with debt management organisations engaged by us and the courts in relation to outstanding money owed. We may also share your information for the same purposes with other public organisations, including neighbouring councils that handle public funds, and with the police. We may also share your details with other organisations, including credit reference agencies, to help prevent and detect fraud and to confirm who is resident at an address.

Contractors

Where external contractors are appointed to process information on our behalf, there are contracts which require them to keep personal information safe and prohibits them from doing anything with your personal data other than following our instructions.

Statistics and reports

We may use your information (and the occupier’s if different) for related audit, statistics or management information. Personal details will not be used to identify you (and/or the occupier if different) in any reports or analysis or shared with other parts of the council or anyone else. The Council is the data controller for the purpose of the Data Protection Act 1998. The Council’s Privacy Policy sets out the high level principles we operate to in using people's personal data.

Last updated 27 January, 2017

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