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Third party liability claims

How to make a claim

You can ask for a claim form from our Customer Service Centre.

Filling in the form

When you get it, make sure you fill in all sections. If you don't give us all the relevant information it will slow down the processing of your claim. See terms and conditions.

What happens when you make a claim?

All claims we get are passed to our claims handlers, Gallagher Bassett.

They will:

  • write to you to confirm they have received your claim
  • investigate the claim and look at all of the relevant facts

When you will get a decision

Gallagher Bassett will write to you with their decision within:

  • 90 days for property/vehicle damage claims
  • nine months for personal injury claims