Home | Libraries

Frequently Asked Questions

Click a question to reveal the answer.

Categories

Libraries FAQ's

Answer:

There is a corrupt file that needs to be re-downloaded. Please follow the instructions below to resolve this problem.

1. Close application

2. Go to C:\Users\[username]\AppData\Roaming\Adobe\

3. Delete this directory - AIR

4. Reopen application

If that does NOT resolve the problem, please try the following:
1. Go to Settings > Control Panel > Add/Remove Programs Remove Zinio Reader 4 and Zinio Alert Messenger (if you have that installed)
2. Click Start > Settings > Control Panel -> "Folder Options" (or "Appearance and Personalization)"> "Folder Options"
Click on the “View” tab. Go down to "Show Hidden Files and Folders" and then click the circle next to "Show Hidden files and folders" to select it and press OK.

Delete these folders (you may only have the Zinio Reader folder)

In Vista and Windows 7: C:\Users\YourWindowsUserName\AppData\Roaming\ZinioReader4.9...
C:\Users\YourWindowsUserName\AppData\Roaming\Application Data\ZinioAlertMessenger9...

In XP: C:\Documents and Settings\YourWindowsUserName\Application Data\ZinioReader4.9...
C:\Documents and Settings\YourWindowsUserName\Application Data\ZinioAlertMessenger9...

Do you have a question?

If there is anything you would like to ask us, about our services, our work or how we can help you, then click the button below.