Frequently Asked Questions - sllc

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Frequently Asked Questions

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Digital resources

Libraries FAQ's

Q: What are the Head quarters opening hours?

Q: What's my PIN?

Q: Can I return my books to any library?

Q: Are there fines for overdue children's library books?

Q: How do I join the library?

Q: Could you please let me know if you recruit relief library staff and, if so, how could I apply to get on the list for SLC? Thank you.

Q: how do you go about renewing card when it goes out of date?

Q: what are the opening hours for questions and answers

Q: Are there concessions for the unemployed

Q: I am trying to use my library email and password to log into Zinio.com, but it says my password is incorrect. Why is this?

Q: How do I navigate from my Zinio.com account back to the library collection page?

Q: I am receiving emails from Zinio with special promotions and offers. How do I stop receiving these emails?

Q: How do I checkout the next issue of a magazine?

Q: I am having trouble viewing my magazines on Zinio.com when using the Google Chrome browser. Why is this?

Q: I have selected a title that says “Download Reader 4 to Read”. What does this mean?

Q: A title I have checked out is not appearing on my iPhone or Android mobile device. Why?

Q: I do not want to see “Adult” publications when I’m using my Zinio.com account. How do I turn those off?

Q: Why do I have to login twice; once into my Library’s collection and then into my Zinio.com account?

Q: I’m having problems downloading Reader 4. What can I do?

Q: My Zinio Reader 4 app presents me with a blank black screen. Why is this?

Q: How do I find the Zinio Reader 4 app for my device?

Q: How do I access my library’s magazine collection from the Zinio Reader 4 app to checkout more titles?

Q: I have downloaded Zinio Reader 4, but the magazine in my “Your Reading List” still shows the “..requires Zinio Reader 4 to view…” tag over the cover. I click on it and it takes me to the download page. Why is this when I already have the app?

Q: What is the average magazine size?

Q: I have forgotten my password. What do I do?

Q: How do I delete my Zinio.com “Your Reading List” account?

Q: I am having problems with my Zinio Reader 4 app. What do I do?

Answer:

First try closing the app and then re-open. If this doesn’t work, delete the app completely from your device and download again/reinstall.

If you are still experiencing a problem, you will need to contact Zinio.com who owns the app.

Please go to http://imgs.zinio.com/cs/webform/webform_en_USA.html and complete/submit the online form.

Q: My question isn’t in this User Guide or FAQ. How do I ask for help?

Q: Are there any minimum system requirements?

South Lanarkshire Leisure and Culture SCIO

Email customer.services@southlanarkshireleisure.co.uk
Phone Click here for all contact details

Registered Office: Floor 5, Council Offices, Almada Street, Hamilton, ML3 0EW

South Lanarkshire Leisure and Culture SCIO is a recognised Scottish Charity, No. SC032549, VAT No. 997 3253 70 delivering services on behalf of South Lanarkshire Council.