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Improvement and how we compare

We aim to continuously improve the services that we deliver to you. To make sure this happens, we have processes and reporting procedures in place.  You can provide feedback/suggestions at 'Have your say' on our performance or contact us at performance@southlanarkshire.gov.uk

Internal scrutiny

IMPROVe is the council’s performance management system which enables us to track progress of the actions detailed in the Council Plan Connect 2017-22 and the Resource Plans.

Performance is monitored, reported and scrutinised by committees throughout the year; at the end of Quarter 2 (September) and Quarter 4 (March - year end).

Empower is the self assessment model used by us to evaluate performance. We run workshops and surveys with a cross-section of employees to discuss a selection of statements and questions about their area of operations to help identifying areas for improvement and action. The actions are then put in place over an agreed timescale.

External scrutiny

The main scrutiny bodies for local government are

In 2018-19 The Accounts Commission carried out a review of South Lanarkshire Council to seek assurance on the council’s statutory duty to deliver Best Value and to demonstrate a steady pace of improvement. A positive assessment was published in the South Lanarkshire Council Best Value Assurance Report, published on 28 March 2019.


The Shared Risk Assessment (SRA) process enables scrutiny bodies to engage with local government in a simplified and co-ordinated way, whilst protecting their independence.

We also take part in a range of comparison and benchmarking activities with other councils and organisations:

  • Local Government Benchmarking Framework  (LGBF) allows councils to work together, to use performance information in a way which will help understand variations, share knowledge, expertise and good practice, with a view to making improvements. At the core of the framework is an agreed suite of performance indicators. We report the results for these indicators, over time, on the website. Additionally, you can compare our LGBF results with other councils' using the mylocalcouncil tool. Not all local authorities are alike and so family groups of eight ‘similar’ councils have been set up for comparison purposes and meetings are taking place across Scotland to progress this. We are actively involved in these discussions.
  • Association for Public Service Excellence APSE
  • Scottish Housing Regulator, HouseMark
  • Scottish Housing Best Value Network
  • Society of Chief Officers of Transportation Scotland (SCOTS)
  • Society of Chief Officers of Environmental Health in Scotland SOCOEHS
  • Scottish Local Authorities Economic Development group (SLAED)
  • Education Scotland
  • Care Inspectorate
  • Society of Information Technology Management SOCITM
  • Chartered Institute of Public Finance Accountants Information Services (CIPFA stats)
  • Procurement and Commercial Improvement Programme (PCIP)

Annual Performance Spotlights

Our Annual Performance Spotlights (APSs) help to ensure that our residents and customers are kept properly informed about our services, how they are performing and what areas of improvement we will tackle in the years ahead.  The APSs cover all of the council's 11 objectives plus the theme Delivering the plan and achieving Best Value and these can now be viewed individually by following the links on the Annual Performance Spotlights page.

Performance and improvement

Email: Performance and improvement