Council Tax - other account enquiries

Myaccount

Your new council tax bill for 2025/2026 will be issued by Friday 14 March 2025. You will be able to view this online from Tuesday 4 March 2025. We are unable to provide any information in relation to the new bills before this date.

Do you know you can register to view your Council Tax account online? All you need is your Council Tax account number and an email address to get started. If you don't know your Council Tax account number, you can complete our Council Tax - account number request form.  

Once registered for myaccount, you can sign in to view the following:

• your balances
• the last payment made to your account and the next payment due
• all your bills for the current year - this will show any recent adjustments to your account, for example, a Council Tax Reduction, discount or exemption
• all your bills for the previous year
• your property banding
• the date your liability started
• details of any recovery or reminder letters issued

Please note: you can also print off a copy of your most recent bill from myaccount. 

How can we help?

We have a range of online forms to help you. We can deal with your request more quickly if you complete the right form.

• register for Council Tax or tell us about a change of address or a change to your household 
• apply for Council Tax discount or exemption
• apply for Council Tax Reduction if you are on a low income
• upload evidence for an ongoing application
• create or amend a Direct Debit

Appeal a bill or your banding

If you want to appeal your Council Tax bill or banding, our disputes and appeals pages can help you.

Problems paying and how to pay

Our Problems paying Council Tax page can help if you have received an arrears letter or if you are having problems paying your Council Tax. For information on payment options, see our How to pay page.

All other enquiries 

If you have not found a specific online form for your enquiry, you can use our enquiry form to contact us about the following:

• a bill or payment query
• a statement of account
• name change or correction
• missing payment or refund

Please give as much detail as possible, for example dates, addresses and names. This will help us deal with your enquiry quickly.

For Council Tax exemption, discount or reduction applications, please complete the most relevant form on our You and your household pages.

If you would like a copy of your most recent bill, you can access this and print off via myaccount or you can complete our Copy bill request form.

If you only need a note of your Council Tax account number, please complete our Council Tax - account number request form.

To create or amend a Direct Debit for Council Tax, see our How to pay page.