Oracle Fusion

You can use the HR Helpdesk in Oracle Fusion to ask questions about your job, terms and conditions or to send forms to Personnel Services. You can also use the Oracle Intelligent Adviser to check how changes such as flexible working or parental leave could affect your pay before you submit a formal request.

HR Helpdesk

The HR Helpdesk is the main way to contact Personnel Services. You can use it to:

• ask questions about your employment, terms and conditions and general enquiries
• submit forms, such as retirement paperwork
• request detail change or manager change forms for employees (line managers only)

How to create a request

1. log in to Oracle Fusion
2. select the Helpdesk tab at the top of your home screen
3. choose Create HR Help Desk Request
4. enter the details of your enquiry and select the correct category

Submit your request.

A helpdesk agent will review your request and may ask for more information. You will receive updates until your request is resolved.

See guidance on how to raise a HR Help Desk request.

Oracle Intelligent Adviser

The Oracle Intelligent Adviser (OIA) helps you understand how certain changes may affect your pay. You can use it to explore:

• flexible working
• maternity or adoption leave
• enhanced leave

By entering a few basic details, OIA shows the likely impact on your earnings and any important dates linked to your leave. You can use it as many times as you need.

How to use OIA

1. select the OIA tab at the top of your Fusion home screen
2. choose the type of request you want to explore
3. enter the information asked for and review your results

OIA is for information only. If you want to go ahead with a change, you must speak to your line manager in the first instance and submit the request through Oracle Fusion.