Annual performance spotlights

Good quality, suitable and sustainable places to live

What communities told us:

• provide good value affordable rents for tenants while allowing continued investment, particularly in the current economic climate
• where I live there is a good community spirit
• the Gypsy/Traveller community have stated that ‘By working with the council, our community have been fully involved in the decision-making process about the new facilities making us feel valued'

What success will look like:

• increased levels of affordable rented homes
• improved outcomes for households experiencing homelessness, including access to settled accommodation
• ensure our repairs service continues to meet the needs of customers
• more energy-efficient council homes

Case study: Housing Services - Smart Storage Heating Project

As part of efforts to improve tenants’ ability to heat their home and reduce the risk of fuel poverty, Connected Response was appointed by Housing and Technical Resources to install innovative new smart controls in tenants’ homes in the residential blocks at Logan Tower and Springhall Court in Cambuslang.

These controls aim to maximise the efficiency of the existing storage heating systems whilst also offering the user enhanced ability to control when and how they use the heat. This results in helping tenants and residents to be warmer in their homes, whilst paying less for their energy.

The council and Connected Response worked with tenants and residents within 113 properties across two buildings to install the new controls, demonstrating the benefits and efficiencies that could be achieved through the correct use of the new technology.

Since installation, feedback has been received from tenants, including:

"The settings work brilliantly, what a difference it has made"

"I really like the controls; they work brilliantly. Glad we had the install done.”

"Since August last year, I have had to manually set the timer every night before bed to ensure I have hot water in the morning. However, since the installation of the new controls, controlling our heating system has been absolutely wonderful"

"It's absolutely brilliant, loads of hot water for the day and no complaints.”

"What a difference it makes from before"

The technology can be installed at a lower cost and with significantly less disruption than entirely new heating systems, with savings information and monitoring arrangements also much simpler for tenants to access. Post-installation support and advice continues to be provided by Connected Response, with consideration also being given by Housing and Technical Resources as to how this technology could be utilised across other areas of the council’s domestic estate.

The project was funded jointly by our Housing Revenue Account and the South Lanarkshire Climate Emergency Fund.

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