Customer involvement

This page explains what a registered tenants organisation is, why registration can be helpful, and how tenant groups in South Lanarkshire can take part.

What is a registered tenants organisation

A registered tenants organisation is a tenants or residents association that meets national criteria set by Scottish Ministers. Registration confirms that the group is properly set up, represents local tenants, and works in an open and inclusive way.

Tenant and residents associations do not have to register. Registration is optional, and unregistered groups can still operate and represent their area.

Who can apply

Any tenants or residents association within South Lanarkshire can apply to become registered. This applies to new groups and groups that already exist.

If your group is thinking about registering, we can help you understand what is involved and support you through the process.

Why register your group

Some groups choose to register because it can:

• strengthen your group’s voice when discussing housing services
• help show that your group represents local tenants
• support involvement in consultations and service changes
• bring clarity about how your group works

We can explain the benefits in more detail so you can decide what is right for your group.

Register of tenant organisations

We keep an up‑to‑date register of tenant organisations in South Lanarkshire. This helps us make sure groups are kept informed and have opportunities to get involved.

Find out more or get help

If you want to apply to register your group, or would like advice before deciding, contact your local housing office. We are happy to talk through your options and next steps.