Customer Involvement Strategy 2018
Customer involvement is fundamental in shaping and delivering excellent housing services, providing sustainable homes and communities and ensuring high satisfaction levels.
We have many positive examples where customers have played key roles in improving the service and in influencing housing policy.
Our objective is to continue building on current progress and offer opportunities to shape future housing services. To achieve this, we will:
increase levels of involvement
improve the range of engagement opportunities, reflecting the needs and aspirations of communities across South Lanarkshire
clearly demonstrate how customers influence housing service
Our Customer Involvement Strategy 2018 sets out:
- the strengths of our approach and achievements to date
- what we intend to do to further develop customer involvement
- how we will measure success and monitor progress
The term 'customer' refers to tenants, future tenants, homeless people and others who use housing services.
- Getting involved and having your say
- Diary dates and minutes of meetings
- Interested in starting a tenants and residents association?
- Local Housing Forums
- Register of tenants organisations
- South Lanarkshire Tenant Development Support Project
- Tenant Participation Co-ordination Group (TPCG)
- Customer Involvement Strategy 2018