Customer involvement

This page explains how we keep tenants and residents informed and involved in shaping housing services over the next five years. Our customer involvement strategy sets out how you can share your views, influence decisions, and help improve services that affect your home and community.

What the strategy is about

The customer involvement strategy 2024-2029 explains how we:

• keep you informed about important changes
• give you clear chances to share your views
• listen to feedback and use it to improve housing services

The focus is on involvement that is open, fair, and meaningful. Your views help us plan services that better meet local needs.

How the strategy was developed

We co‑created the strategy with tenants and residents through the tenant participation co‑ordination group. The south lanarkshire tenant development support project helped support this work.

The strategy also follows the community empowerment scotland act and national standards for community engagement. This means we commit to involving people in decisions that affect their lives.

What the strategy covers

The strategy sets out our priorities for housing involvement from 2024 to 2029. It explains how we will:

• share information in clear and accessible ways
• support tenant participation groups and forums
• review how well involvement is working
• improve how tenant views influence decisions

Read the strategy

You can read:

• the customer involvement strategy 2024-2029
• the customer involvement strategy 2024-2029 executive summary 
• the Customer involvement strategy 2024-2029 Gaelic version