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Customer involvement

Customer Involvement Strategy 2018

Tenant involvement is fundamental in shaping and delivering excellent housing services, providing sustainable homes and communities and ensuring high satisfaction levels. 

We have many positive examples where tenants have played key roles in improving the service and in influencing housing policy. 

Our objective is to continue building on current progress and offer opportunities to shape future Housing Services. To achieve this, we will: 

  • increase levels of involvement
  • improve the range of engagement opportunities, reflecting the needs and aspirations of communities across South Lanarkshire
  • clearly demonstrate how tenants and service users influence Housing Service

Our Customer Involvement Strategy 2018 has further information.

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