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Public performance reports

Waste management

The Council Plan Connect, outlines our objectives for 2017-22. Connect Priorities should not be seen in isolation, they interact with each other and as we achieve success in one, we move closer to success in others. In delivering our vision to ‘improve the quality of life of everyone in South Lanarkshire’ our priorities show how our work links with our partners including our Community Planning Partners. 

For daily updates, stories and what’s going on in your area, visit our information and news website South Lanarkshire View

Each year we produce Annual Performance Spotlights which summarise how we have performed in achieving our Connect Priorities. To complement these we have created a suite of individual Public Performance Reports which focus on key areas of council business. This report outlines the performance in relation to of our waste management service and how this links to our objective to work with communities and partners to promote high quality, thriving and sustainable communities.

South Lanarkshire Council is responsible for domestic refuse and recycling collection, including special uplifts. The team is also responsible for the provision of household waste and recycling centres and the treatment, recycling and disposal of waste. For more information on our performance in relation to recycling, see the sustainable development public performance report.

Number of missed refuse collections per 100,000 collections – Target 99.2 missed refuse collections

What this means This indicator measures the number of missed refuse collections per 100,000 household collections within the year.
Why this matters Waste collection is one of the main environmental services provided by councils.  Assessing the number of bins successfully collected over the year is a simple way of assessing the effectiveness of the service.
Our performance and how we compare SLC Comparator 2018-19 2019-20 2020-21 Are we improving?
SLC 122.3 99.2 108.8 No
Scotland N/A N/A N/A
How we have performed in improving this public service

In 2020-21, the number of missed collections was higher than in the previous year and also higher than the set target. The winter weather during January 2021, resulted in a higher number of missed collections during that period.

Percentage of special uplifts completed on the day allocated - Target 96.7%

What this means This indicator measures the percentage of special uplifts completed on the day allocated. The council uplifts bulky items that will not go in household bins. Households are entitled to one free special uplift per year -  subsequent uplifts must be paid for.
Why this matters The level of service provided through the council’s special uplift service compares favourably with other councils. It is a service valued by the community and delivering it as quickly as possible reduces fly-tipping and ensures a clean, attractive environment.
Our performance and how we compare Comparator 2018-19 2019-20 2020-21 Are we improving?
SLC 97.3% 96.7% 89.0% No
Scotland N/A N/A N/A
How we have performed in improving this public service

This indicator previously set a 5 working day target for special uplifts; however, this was updated for 2020-21 to reflect a new booking system that was introduced to facilitate bookings 3 weeks in advance.

The uplift service was suspended for part of the year due to Covid-19 and resumed on the 14 September 2020. Demand for the uplift service after this time was exceptionally high, and as a result the target for the year was not achieved.

 How much household waste is recycled by my council? Target 50%

What this means

This indicator shows the amount of household waste that is recycled and composted during the year. Household waste includes household bin collections, other household collections such as bulky uplifts, and waste deposited by people at household waste recycling centres and recycling points/bring banks.

Why this matters The council is working towards meeting the national recycling target of 60%. This indicator shows us to what extent South Lanarkshire Council is meeting these targets.
Our performance and how we compare Comparator 2018-19 2019-20 2020-21 Are we improving?
SLC 44.3% 46.4% 40.5%   No
Scotland 44.7% 44.9% 42.0%

How we have performed in improving this public service

The percentage of total household waste arisings recycled decreased in 2020-21 and is now below the Scottish Average. An increase in the amount of residual waste generated during the pandemic, higher contamination rates and suspension of certain services (such as closure of Household Waste Recycling Centres) had a negative impact on recycling rates. It is also worth noting that the material collected in bulk uplifts had a higher than normal quantity of non-recyclable waste (more black bag waste than normal) which meant that only 15% of the waste was recyclable. All of these factors led a reduction in the household recycling rate.

Satisfaction with local refuse collection: The Scottish Household survey showed that in 2019-20, 79.2% of South Lanarkshire residents were satisfied with the council’s refuse collection service. This is higher than the Scottish average (74.3%) but a 0.6% decline on the previous year.  The results for 2020-21 are not yet available.

Communication with the public has been key to encouraging our customers to participate in our new waste and recycling services. We inform residents about these services by advertising through the local press, various media campaigns and providing property-specific recycling guides with uplift schedules.

We will take forward the following key areas for improvement:

  • Improving the overall quality and value of recyclable material collected by the council

Resource Plans are prepared each year by all Resources to outline the key developments they intend to take forward in the year. Performance and actions relating to the waste management service can be found in the Community and Enterprise Resource Plan.

Twice a year, performance reports are presented to council committees on progress against the Resource Plans. In addition, reports detailing progress against the Council Plan Connect Priorities are prepared. See Quarter 2 and Quarter 4 performance reports for further information.

More information on our objectives can be found in the Council Plan Connect and also the Annual Performance Spotlights.

Local Government Benchmarking Framework  (LGBF) allows councils to work together, to use performance information in a way which will help understand variations, share knowledge, expertise and good practice, with a view to making improvements. At the core of the framework is an agreed suite of performance indicators. We report the results for these indicators, over time, on the website. Additionally, you can compare our LGBF results with other councils' using the mylocalcouncil tool. Not all local authorities are alike and so family groups of eight ‘similar’ councils have been set up for comparison purposes. Workshops take place throughout the year to discuss the indicators and results – South Lanarkshire Council is actively involved in these discussions.

The information contained within this report reflects the position based on the data available at the time of publication (January 2022)