General privacy notice

Debt/benefit advice enquiry

We will use the information you give us to provide you with the service(s) you need and meet our contractual and legal responsibilities for assessing you for money/benefits advice.

We ask for your email address and/or phone number in case we need to contact you. If you give us your mobile phone number we may use this to call or text you.

We will ask you to provide us with your name, address, date of birth, gender, emergency contact details, GP contact details, medical conditions, additional support needs, religious needs, and ethnicity, employment information, financial information (income, benefits, expenses). We need this information to make sure the assessment takes account of all your circumstances.

As well as assessing your application we will use your information to:

  • assess your social care needs
  • protect vulnerable children, young people and adults
  • manage funding of services
  • support auditing and monitoring to do with regulatory duties
  • create statistical reports research
  • improve service delivery

Sometimes we have to use personal information to protect individuals from harm or injury, to help prevent and detect crime, to comply with legal orders, and to provide information because of a person's rights.  We will only process personal information when it is lawful to do so. 

Information sharing

We may share your information with the following when necessary:

  • NHS
  • Police Scotland
  • Department of Work and Pensions
  • Scottish Fire and Rescue
  • Care Inspectorate
  • Scottish Ambulance Service
  • Education Services
  • Office of the Public Guardian
  • Children’s Panel               
  • Mental Welfare Commission
  • Scottish Children’s Reporter Administration
  • Scottish courts
  • Housing providers
  • Other council departments     

Your rights

You have the right to ask us to

  • confirm that we are using personal information about you, detail what that information, to whom we have disclosed your information and a copy of the information that we have about you (The right of access)
  • correct any incorrect or misleading personal information that we have about you (The right to rectification)
  • stop using any or all of your personal information (The right to object)
  • to delete or destroy your personal information (The right to erasure) and
  • stop using your personal information until we can look into correcting your personal information or our justification for using your personal information or to stop us deleting your personal data where you need it in connection with any legal claims (the Right of Restriction) and
  • pass your personal information to someone else

For more information on how we use and handle your information and rights and how to exercise them or how to make a complaint you can ask for a copy of the council’s explanation from our Data Protection officer by emailing dp@southlanarkshire.gov.uk or see www.southlanarkshire.gov.uk/privacy

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  1. General privacy notice
  2. Adult and older people's services
  3. Anti-social behaviour
  4. Council employees bank mandate
  5. Blue Badges
  6. Bulk uplifts
  7. Business property enquiry
  8. Carer support
  9. Civica eStore
  10. Clothing grants/free school meals
  11. Comments and complaints
  12. Council invoices
  13. Crisis/Community Care Grants
  14. Customer Services
  15. Education Maintenance Allowance
  16. Equipment and adaptations
  17. Housing allocations
  18. Fostering and adoption
  19. Non-domestic rates
  20. Pass Plus
  21. Photography and filming permission
  22. Pupil registration and enrolment
  23. Recruitment criminal convictions check
  24. Recruitment health check
  25. School placing requests
  26. School transport
  27. SLLC employee bank mandate
  28. SLLC recruitment criminal convictions check
  29. SLLC recruitment health checks
  30. Social Work assessment
  31. Unpaid work
  32. Waste Services
  33. Council Tax/Council Tax reduction
  34. Housing benefit/Discretionary Housing Payments
  35. Non-Domestic rates
  36. Factoring and buildings insurance
  37. Change of details agent/landlord/solicitor/owner
  38. Council tenant change of name
  39. Common repairs
  40. HomeImprove
  41. Third party insurance claims
  42. Land and property
  43. Online rent account
  44. Tenant participation
  45. Permission to alter or sublet council property/operate a business
  46. Rent/factoring/lock-up Direct Debit
  47. Care of Gardens
  48. Bereavement Services
  49. Excellence in customer services
  50. Landlord forum
  51. Coronavirus Business Support Fund
  52. School hub application
  53. Planning pre-application enquiry
  54. Self-employed Hardship Fund
  55. Modern Apprenticeship Quarterly Review
  56. Coronavirus Business Support Fund - Tenant/Occupier Grant Fund
  57. Bed and Breakfast and Small Serviced Accommodation Provider Hardship Fund
  58. Early years exemption
  59. Debt/benefit advice enquiry
  60. Small Business Support Grant