General privacy notice

Non-emergency housing repairs

Housing Repairs will use your personal information to provide repairs services at or in relation to the property (i) you live at or (ii) the council provides factoring services for.

We may use your personal information (and the occupier’s if different) for related audit, statistics or management information.

Personal details will not be used to identify you (and/or the occupier if different) in any reports or analysis or shared with other parts of the council or anyone else unless the council is required by law to do this.

Your rights

You have the right to ask us to

  • confirm that we are using personal information about you, detail what that information is, tell you who we have disclosed your information to and the reason(s) for this and provide a copy of the information that we have about you (The right of access)
  • correct any incorrect, misleading or incomplete information that we have about you (The right to rectification)
  • stop using any or all of your personal information (The right to object)
  • to delete or destroy your personal information in certain circumstances although the Council will retain any information in relation to the repairs undertaken at the property as long as it considers is necessary (The right to erasure)
  • stop using your personal information until we can look into correcting your personal information or our justification for using your personal information or to stop us deleting your personal data where you need it in connection with any legal claims (the Right of Restriction) and

Related content

  1. General privacy notice
  2. Adult and older people's services
  3. Anti-social behaviour
  4. Council employees bank mandate
  5. Blue Badges
  6. Bulk uplifts
  7. Business property enquiry
  8. Carer support
  9. Civica eStore
  10. Clothing grants/free school meals
  11. Comments and complaints
  12. Council invoices
  13. Crisis/Community Care Grants
  14. Customer Services
  15. Education Maintenance Allowance
  16. Equipment and adaptations
  17. Housing allocations
  18. Fostering and adoption
  19. Non-domestic rates
  20. Pass Plus
  21. Photography and filming permission
  22. Pupil registration and enrolment
  23. Recruitment criminal convictions check
  24. Recruitment health check
  25. School placing requests
  26. School transport
  27. SLLC employee bank mandate
  28. SLLC recruitment criminal convictions check
  29. SLLC recruitment health checks
  30. Social Work assessment
  31. Unpaid work
  32. Waste Services
  33. Council Tax/Council Tax reduction
  34. Housing benefit/Discretionary Housing Payments
  35. Non-Domestic rates
  36. Factoring and buildings insurance
  37. Change of details agent/landlord/solicitor/owner
  38. Council tenant change of name
  39. Common repairs
  40. HomeImprove
  41. Third party insurance claims
  42. Land and property
  43. Online rent account
  44. Tenant participation
  45. Permission to alter or sublet council property/operate a business
  46. Rent/factoring/lock-up Direct Debit
  47. Care of Gardens
  48. Bereavement Services
  49. Excellence in customer services
  50. Landlord forum
  51. Coronavirus Business Support Fund
  52. School hub application
  53. Planning pre-application enquiry
  54. Self-employed Hardship Fund
  55. Modern Apprenticeship Quarterly Review
  56. Coronavirus Business Support Fund - Tenant/Occupier Grant Fund
  57. Bed and Breakfast and Small Serviced Accommodation Provider Hardship Fund
  58. Early years exemption
  59. Debt/benefit advice enquiry
  60. Small Business Support Grant
  61. Town Centre Small Business PPE Grant
  62. Covid-19 business restrictions funds
  63. Kickstart Scheme
  64. Scottish Welfare fund
  65. Entering/leaving council facilities
  66. School registration
  67. Taxi and Private Hire Driver and Operator Support Fund
  68. Early Learning and Childcare application
  69. Access to free sanitary provision
  70. Annual HAVS Health Assessment Questionnaire
  71. Covid-19 Discretionary Fund
  72. Small Accommodation Providers paying Council Tax Fund
  73. UK Community Renewal Fund
  74. Community clean-up support
  75. Instrumental music tuition
  76. Community wellbeing helpline
  77. Scottish Milk and Healthy Snack Scheme
  78. Low Income Pandemic Payment
  79. Non-emergency housing repairs
  80. Planning enforcement