General privacy notice

Money Matters Advice Service

We will use the information you give us to provide you with the service(s) you need in connection with advice, guidance, and assistance on financial matters and legal responsibilities for assessing you for money/benefits advice.

We ask for your email address and/or phone number in case we need to contact you. If you give us your mobile phone number, we may use this to call or text you.

We will ask you to provide us with your name, address, date of birth, employment information, and financial information (income, benefits, expenses).

We need this information to make sure the assessment takes into account all of your circumstances. We will ask for your gender and ethnicity for the purpose of complying with our equalities duties.

Depending on the services being provided, we may also ask for emergency contact details, GP contact details, medical conditions, additional support needs, and religious needs.

As well as assessing your application we will use your information to:

assess your social care needs
protect vulnerable children, young people, and adults
manage the funding of services
support auditing and monitoring to do with regulatory duties
create statistical reports research
improve service delivery, including asking you to participate in consultative surveys

Sometimes we must use personal information to protect individuals from harm or injury, to help prevent and detect crime, to comply with legal orders, and to provide information because of a person's rights.

Information sharing

Depending upon the services being provided we will contact and/or share your information with your creditors and those representing them.

Depending upon the services being provided, we may share your information with the following when necessary:

Department of Work and Pensions
Accountant in Bankruptcy
His Majesty’s Revenue Service
His Majesty’s Court and Tribunal Service
The First Tier Tribunal for Scotland (Social Security Chamber)
The Scottish courts
Your landlord
Social Security Scotland
Other South Lanarkshire Council departments

We will advise you with whom we will share your information when advising on the services available to you and before your information is shared.

Your rights

You have the right to ask us to:

tell you that we are using personal information about you, tell you what that information is and who we have shared it with. You can also ask us for a copy of the information we have about you. This is called the right of access.
correct any wrong or misleading personal information that we have about you. This is called the right to rectification.
stop using any or all of your personal information. This is called the right to object
delete or destroy your personal information under certain circumstances. This is called the right to erasure.
stop using your personal information until we can correct your personal information, give you our reasons for using your personal information or stop us deleting your personal data if you need it in connection with any legal claims. This is called the right of restriction.
pass your personal information to someone else under certain circumstances. This is called the right to data portability.

If you are unhappy about the way that we use your personal information, you can complain to our Data Protection Officer. You can contact our Data Protection Officer in relation to any questions that you have about how to exercise your rights, to enquire about any exercise of those rights, or to complain about the way that the council has dealt with your rights (or any other aspect of data protection law). Email dp@southlanarkshire.gov.uk or see our general privacy notice.

You also have the right to complain to the Information Commissioner about the way we have handled your rights, to enquire about any exercise of those rights, or to complain about the way that the council has dealt with your rights (or any other aspect of data protection law).